FAQ
Tel: +39 373 770 9572
E-Mail:info@escapelab.it
Via V.Monti 19, Reggio Emilia, Italy
Spedizioni gratuite in Italia
Supporto e informazioni Lun-Sab dalle 9 alle 19.
FAQ
FAQ: SECRETS OF THE ESCAPE ROOM
We can’t give you the secrets that are locked away behind the door, but this FAQ will help you!
What Is An Escape Game And How Do You Play Escape The Room?
If you’ve ever played a board game and wondered what it would be like to be in a real world, interactive version that’s an escape room. Participants are locked in a room and have an hour to get out.
The escape room’s life-like setting is completely immersive once you’re inside. You have to use that good ole grey matter to find clues and solve puzzles in order to successfully complete the challenges and escape the room before the clock runs out.
What I have to do?
You just have to build walls and decorate them and follow plans provided with our rooms.
We have rooms with different options:
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1-10 persons
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from 15 to 50 sqmeters
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averaged consumption of one room is 400-1000 Watt
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different level of difficulties (from rather simple kids room to high tech difficult room)
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1-4 rooms inside each game
Do you test the products ?
When the whole order is collected every single piece is carefully tested, so we are sure, that you will receive the highest quality products
what is included in a room ready to play?
Project
it includes visualisation and references and room design guide, electronic circuit for electronics and related parts (for props and puzzles)
Script/scenario
– full storyline
– drawing with collocation of props and puzzles.
– detailed description of each prop
– sequence of all puzzles
all props and puzzles according to scenario
– all props and puzzles are decorated according to theme/script
– some spare parts
– one control board for all props and puzzles
– central music station and speakers
What about payment?
You choose a convenient payment method. After you place an order we are collecting everything. Most of our products are ready to be shipped. If something is not on stock, we create every module!
Do you ship your products worldwide?
After placing an order in our system, you will instantly get an email with the order confirmation. From this moment, if ordered products were in stock, your shipment will be packed and shipped within 48 hours. The shipping time depends on your location, but it should not take longer than 5 days after the package was handed over to the courier.
Delivery time within the European Union takes up to 2 working days.
Shipping to the USA and outside the EU can take up to 5 working days
Delivery cost
Delivery is free
Payment
You can choose between Paypal or direct bank transfer.
Paypal system handles payment by credit, debit cards as an check-ques.
Delivery
We ship our products worldwide.
After placing an order in our system, you will instantly get an email with the order confirmation. From this moment, if ordered products were in stock, your shipment will be packed and shipped within 48 hours. The shipping time depends on your location, but it should not take longer than 5 days after the package was handed over to the courier.
Delivery time within the European Union takes up to 2 working days.
Shipping to the USA and outside the EU can take up to 5 working days
Delivery Schedule
Step 1 – Collecting order
After you place an order we are collecting everything. Most of our products are ready to be shipped. If something is not on stock, we prepare it informing you about delivery schedule
Step 2 – Testing
When the whole order is collected every single piece is carefully tested, so we are sure, that you will receive the highest quality products.
Step 3 – Packing
Everything is packed with caution, so your order can reach you intact.
Step 4 – Sending the package
Your order is ready. Now we wait for a courier to pick up the package.
